TickPick Reviews | Is TickPick Legit?

Hi, my name is Brett Goldberg, and I’m the Co-CEO of TickPick, the world’s first and only central ticket resale marketplace, with no service fees. Part of the reason my co-founder and I created TickPick back in 2011 is due to the very poor user experiences I had while buying sports tickets. In my opinion, the ticketing industry as it used to be wasn’t good enough, and in the process of correcting what I felt was wrong with it, TickPick was created.

The saying goes, “if it ain’t broke, don’t fix it,” but in this case, some serious fixing needed to be done.

1. “No hidden fees”: This means our ticket prices are guaranteed to be better than those of our competitors
2. “Great technology”: We use algorithms to help customers find the best deals
3. “Helpful customer support”: situations will inevitably occur, but it’s the way they’re handled that matters.

While reviewing TickPick, please note that we’ve been in business for over eight years and have consistently adhered to our principles and upheld our guarantees throughout that time.

Our BuyerTrust Guarantee

I’m embarrassed to say this, but I’ve purchased “fake” tickets in the past (obviously not from TickPick). However, as the co-founder of TickPick, this type of experience is particularly valuable, as it helps my team and me understand how consumers feel when buying tickets online at platforms like StubHub, Vivid Seats, and SeatGeek. We know that the ticket-buying process can be nerve-wracking when you’re using a new site for the first time.

In the case of Brett and the fake tickets, it can also be embarrassing. These feelings are precisely the reason our company strives to operate as it does: quickly, transparently, and with a 100% BuyerTrust Guarantee.

If you’re using TickPick, you’ll never have to think twice about whether you’re buying legitimate tickets at the best price – you are.

Here at TickPick, we have a full guarantee on all tickets purchased through our site. This guarantees that your tickets will be valid and authentic, and that you’ll receive them with ample time ahead of the event. If any issues with your tickets should ever occur, we’ll work to replace them with tickets of equal or greater value. If an event is ever canceled, we’ll provide a full refund. If the event is postponed or rescheduled, the previously purchased tickets will remain valid for the rescheduled date.

The support team at TickPick has one goal in mind: to ensure that they do everything possible to promptly uphold this guarantee.

The Sellers on TickPick

Before any user is allowed to list their tickets for sale on TickPick, our team thoroughly vets them, regardless of the seller’s size, to ensure they’re selling legitimate and valid tickets on our site.

Our dedicated seller relations team consistently monitors TickPick’s inventory for honesty, integrity, and fairness. If sellers fail to abide by our standards at any point, we will take quick action to ensure that buyers don’t see their tickets listed on TickPick. Additionally, these sellers will be unable to list tickets for sale on our site moving forward.

TickPick’s Google Reviews

As the world’s most popular website, Google is a prime spot for consumers to leave reviews on various types of businesses and products. As of June 11th, 2026, we have 2,070 reviews on Google, with a 4.7-star rating.

On the few rare negative reviews, we’ve made it a point to respond. By addressing what went wrong or needed to be resolved at the time of the customer leaving the review, we were able to connect with the customers in a way that most secondary ticket marketplaces fail to do. Although our history, involving tens of millions of transactions over the years, has had a few issues here and there, we always accept responsibility for them, regardless of the situation, and learn from our mistakes every day.

We also consistently monitor these comments to gauge what consumers desire. For example, a few years back, we eliminated all fees for electronic ticket download, a complaint voiced on only a few occasions. But when you speak, we listen.

TickPick’s iOS App Reviews

TickPick boasts a stellar 4.8 out of 5-star review score (based on 265,000 reviews) on Apple’s iOS App Store, the highest rating in the ticketing industry.

TickPick Android App Store Reviews

TickPick boasts a 4.8 out of 5 rating on its Google Play reviews, which compares favorably to its competitors, including StubHub (3.1 out of 5) and SeatGeek (4.1 out of 5).

TickPick’s Facebook Reviews

TickPick’s Digital Security

Norton Secured is a 3rd party security solutions website that manages and verifies that TickPick is safe to use. Norton Secured utilizes the highest security available for all credit and debit card transactions, ensuring that all information is encrypted.

TickPick Press

• TickPick was ranked #39 on Crain’s Fast 50 list in 2019.
• Mentioned on Billboard when TickPick secured $40 million in funding in 2019
• Write-up on TechCrunch re: TickPick’s first round of funding
• TickPick Partners with U.S. Festivals WE Fest, Riot Fest

TickPick – Better Business Bureau Accredited

The Better Business Bureau is a reputable third-party review site that prioritizes consumers’ interests. On a scale of A+ through F, TickPick received an A+ rating.

This means two things: that the BBB found no evidence of significant government actions taken against us, and that the BBB believes we will interact positively with our customers. TickPick has been a BBB-accredited business since March 2014.

TickPick’s Customer Support

If you have any questions or concerns, please don’t hesitate to submit a request here or contact us on our support line. Our support team is available from 9:00 a.m. to 11:00 p.m., seven days a week, 365 days a year.

We’ve already assisted hundreds of thousands of anxious customers with their ticket-purchasing decisions, so why wait? Come check us out, and more importantly, get the tickets you want, at the price you want.