What is Flash Seats? How Do I Use Flash Seats?

Many sports and music fans from all over the country have purchased tickets to see their favorite team or artist live, expecting to receive their mobile tickets from Ticketmaster, only to receive an email notifying them that they’ve been sent tickets through AXS (formerly Flash Seats). While this may have confused some people at first, there’s no need to worry, as AXS is simply the mobile ticketing platform through which sports tickets and concert tickets are purchased and delivered for select venues through a user’s AXS account and through the AXS mobile app.

As the primary ticket vendor for a few major venues throughout America (which we’ve outlined in a dedicated section below), AXS is no different than industry behemoth Ticketmaster. Please note that as of August 2020, AXS discontinued Flash Seats, which was a branch of the AXS brand that was formerly the official ticketing platform for major pro sports teams from the NBA, NHL, MLS, and more.

Bear in mind that all of the following information below in this blog on Flash Seats should now be considered information that applies to AXS after Flash Seats was discontinued. 

What is Flash Seats?

Flash Seats is a ticketing system that does something radical: it eliminates the need for a paper ticket, at least in the usual way. The last time you went to a game, concert, or show, your experience probably went something like this: You bought tickets and either hard tickets were shipped to your address, or you were sent an email with e-tickets attached. Either way, you took a piece of paper to the venue, which was scanned at the gate, and you went to the event, never knowing that there might be a better way.

With Flash Seats, either your credit card (or driver’s license) becomes your tickets, or your tickets can be scanned directly from your Flash Seats app. So, instead of scanning your tickets at the entrance, you swipe your credit card, which confirms your identity without the need for the user to divulge much personal information, the ticket scanner prints out paper vouchers for ticket holders that includes your seating info (so you’re able to freely go between your seats and the restrooms or concession stands without being stopped by an usher), and you go in.

Why Would I Need to Use Flash Seats?

Quite simply, Flash Seats combines the ease of using electronic tickets with the security of using “hard” tickets (you kids may not remember this, but tickets used to be different than just a basic piece of paper and a barcode) through the Flash Seats mobile app.

E-tickets are lovable because they allow anyone to purchase tickets from anywhere, download them, print them if they want, and head to the game. Unfortunately, the very nature of e-tickets makes them susceptible to fraud. Anything that you can print, you can reprint. This means that a fraudulent ticket seller could print six different copies of the same e-ticket and sell them outside of the venue, leaving all six of their “customers” stranded outside the venue.

To protect the ticket buyer against this type of fraud, TickPick ensures that every broker who sells tickets on our site goes through a screening process to verify that they have legitimate tickets and that there have never been any cases of fraud reported against them. On top of that, we have a 100% BuyerTrust Guarantee on all tickets purchased through our site.

While Flash Seats allows you to transfer tickets from one person to another – this is how Flash Seat tickets are bought and sold on sites like TickPick – it is impossible to duplicate a Flash Seats ticket the way you can duplicate a normal e-ticket. By our estimates, using Flash Seats cuts down on 95% of all fraud that happens in the ticket industry.

How to Use Flash Seats

Tickets for events at designated “Flash Seats” venues can be purchased directly from FlashSeats.com. To be honest, the FlashSeats event interface is inadequate and far from user friendly.

While purchasing tickets directly from Flash Seats may be difficult, and Flash Seats is very unclear as to how much they charge you in fees to purchase from their site, transferring tickets to a different Flash Seats account is a breeze (and free). After purchasing tickets from TickPick for a Flash Seats venue, the following steps are taken:

Note that this information below was for Flash Seats only and is no longer applicable for AXS, which simply uses electronic ticket delivery through their mobile app.

  1. The seller uses Flash Seats’ patented technology to transfer the tickets from their Flash Seats account to TickPick. 
  2. TickPick then uses that same technology to transfer the tickets to the email address you used at checkout. 
  3. After the tickets are transferred to your email address, TickPick will email you to notify you of the transferred ticket being sent. At around the same time, you will receive an email from Flash Seats to claim your tickets.
  4. You will then follow the link in the email from Flash Seats to set up a Flash Seats account, choosing to use either a credit card or driver’s license to act as your “ticket” to be scanned
  5. Upon arrival at the venue, the ticket scanner (at any entrance) scans said credit card, license, or mobile device, granting you access to the venue, and prints out a voucher verifying your seat location. 
  6. Keep the voucher on hand in case you need to show an usher what section you sit in, and you’re good to go!

We have created a short video outlining the process. And if you have any questions, or need help buying Flash Seats tickets, or any tickets for that matter, let us know in the comments, or shoot us an email at [email protected].

What Teams and Venues Use Flash Seats?

Flash Seats Reviews

The ticketing system itself is generally easy to use, especially since now you can download the app and scan tickets directly from there. However if you have an issue with the transfer of the tickets, the customer service at Flash Seats isn’t all that helpful.

Unfortunately, many of the agents are not as knowledgeable as they should be, and the time it takes to have a request completed is far too long. If you buy your tickets through TickPick, in most cases our agents can walk you through any issues much quicker than Flash Seats can!

About TickPick

Unlike other ticket sites, TickPick is the only major secondary ticket market that doesn’t charge buyers any service fees, so the price you see is the price you pay at checkout. TickPick has the same seats that you’d find on our major competitor’s site, but at prices 10% cheaper. If you have any questions regarding your Flash Seats tickets, please feel free to submit a request here. You may also out our great selection of cheap, no fee tickets at TickPick.

10 thoughts on “What is Flash Seats? How Do I Use Flash Seats?”

  1. tickpick won’t currently give me the option to sell my tickets through flash seats transfer. How can this be addressed? Thanks

    Reply
  2. Terrible. Tried to sell tickets and the site didn’t even send me the email notifications that people were bidding on my tix until after the game had begun. I won’t be using them again.

    Reply
    • We’re sorry for any confusion, Anthony, but the only time you would receive any notifications for bids on your listing is if it fit whatever any bidder out there was looking for. We aren’t able to guarantee any sales on TickPick and if you would like to sell tickets in the future it would be best to make sure that the prices you’ve listed your tickets for are competitive with similar listings. Even then, no ticket marketplace would be able to guarantee your tickets will sell. If you ever had any questions regarding the listing/selling process, please feel free to reach out and we will be able to assist you right away.

      Reply
      • I know you can’t guarantee the sale. But it’s be nice if I received the emails on time so I could’ve sold them. I’m still receiving email bids and the game is over.

        Reply
  3. Bought 5 tickets to go to an event and my step-mom got double pneumonia, so obviously wasn’t able to attend the event. I tried to call and print the ticket off, so I could possibly sell it to someone at the event. They said it is electronic only and can only transfer the ticket to someone else who has the app!? What happens if the person I want to sell it to doesn’t have the app!? This system is a joke!!! DO NOT USE THIS METHOD. Get your paper tickets. Also, if you choose flash seats and want to print your tickets it will cost $20.00 to print them at the venue. It’s a joke.

    Reply
  4. Buyer beware. Do not use this system. The information they provide on the site to enter the event is not what is truly required and poorly communicated. Result being that while your friends enter the event, you have to go to a window on the other side of the stadium and wait 30 minutes to get assistance. I received an email 8 hours prior to the event with additional information from the venue but it was too late. I will never use this system again.

    Reply
  5. I sent an email and left a couple of voicemails for someone from flashseats to call me back with no response. I called this afternoon and finally got through to Ammon Soori. He was extremely rude and was yelling at me. He continually told me I already had the tickets in my possession which of course I did not because you guys do not give actual tickets. I explained to him that I was new to this website and just needed to know how the process worked so I could make sure my daughters would be able to attend the concert once they showed up. It’s crazy to show up to an event and not have tickets in your possession, you can assume you will not get in, right? He just continued to yell at me, said that is all he could do for me, which he didn’t do anything for me. He just continued to accuse me of already getting an email that I don’t remember getting and did not show in my in-box. He resent an email and I could get it from thee but he was so rude. I have never in my life been spoken to like that by a customer service representative. It was absurd. He said is there anything else I can do for you and I said yes, please stop yelling at me and be patient with me because I have never used their site and was trying to make sure my children could go to this event and how. He continued to yell that I had already received the tickets and there is nothing else he could do for me. It really is unbelievable how he treated me. I do not appreciate it at all. I will try to notify anybody and everybody that I received correspondence from with regard to tickets to this event at Toyota Center to make sure anyone who needs to know, knows how Ammon Soori with Flashseats.com treats its customers. If he would have just simply explained the process to me rather than yell at me and treat me so rudely, everything would have been fine. I did finally figure it out myself without any help from him.

    I sent an email and left a couple of voicemails for someone from flashseats to call me back with no response. I called this afternoon and finally got through to Ammon Soori. He was extremely rude and was yelling at me. He continually told me I already had the tickets in my possession which of course I did not because you guys do not give actual tickets. I explained to him that I was new to this website and just needed to know how the process worked so I could make sure my daughters would be able to attend the concert once they showed up. It’s crazy to show up to an event and not have tickets in your possession, you can assume you will not get in, right? He just continued to yell at me, said that is all he could do for me, which he didn’t do anything for me. He just continued to accuse me of already getting an email that I don’t remember getting and did not show in my in-box. He resent an email and I could get it from thee but he was so rude. I have never in my life been spoken to like that by a customer service representative. It was absurd. He said is there anything else I can do for you and I said yes, please stop yelling at me and be patient with me because I have never used their site and was trying to make sure my children could go to this event and how. He continued to yell that I had already received the tickets and there is nothing else he could do for me. It really is unbelievable how he treated me. I do not appreciate it at all. I will try to notify anybody and everybody that I received correspondence from with regard to tickets to this event at Toyota Center to make sure anyone who needs to know, knows how Ammon Soori with Flashseats.com treats its customers. If he would have just simply explained the process to me rather than yell at me and treat me so rudely, everything would have been fine. I did finally figure it out myself without any help from him.

    Reply
  6. I sent an email and left a couple of voicemails for someone from flashseats to call me back with no response. I called this afternoon and finally got through to Ammon Soori. He was extremely rude and was yelling at me. He continually told me I already had the tickets in my possession which of course I did not because you guys do not give actual tickets. I explained to him that I was new to this website and just needed to know how the process worked so I could make sure my daughters would be able to attend the concert once they showed up. It’s crazy to show up to an event and not have tickets in your possession, you can assume you will not get in, right? He just continued to yell at me, said that is all he could do for me, which he didn’t do anything for me. He just continued to accuse me of already getting an email that I don’t remember getting and did not show in my in-box. He resent an email and I could get it from thee but he was so rude. I have never in my life been spoken to like that by a customer service representative. It was absurd. He said is there anything else I can do for you and I said yes, please stop yelling at me and be patient with me because I have never used their site and was trying to make sure my children could go to this event and how. He continued to yell that I had already received the tickets and there is nothing else he could do for me. It really is unbelievable how he treated me. I do not appreciate it at all. I will try to notify anybody and everybody that I received correspondence from with regard to tickets to this event at Toyota Center to make sure anyone who needs to know, knows how Ammon Soori with Flashseats.com treats its customers. If he would have just simply explained the process to me rather than yell at me and treat me so rudely, everything would have been fine. I did finally figure it out myself without any help from him.

    I sent an email and left a couple of voicemails for someone from flashseats to call me back with no response. I called this afternoon and finally got through to Ammon Soori. He was extremely rude and was yelling at me. He continually told me I already had the tickets in my possession which of course I did not because you guys do not give actual tickets. I explained to him that I was new to this website and just needed to know how the process worked so I could make sure my daughters would be able to attend the concert once they showed up. It’s crazy to show up to an event and not have tickets in your possession, you can assume you will not get in, right? He just continued to yell at me, said that is all he could do for me, which he didn’t do anything for me. He just continued to accuse me of already getting an email that I don’t remember getting and did not show in my in-box. He resent an email and I could get it from thee but he was so rude. I have never in my life been spoken to like that by a customer service representative. It was absurd. He said is there anything else I can do for you and I said yes, please stop yelling at me and be patient with me because I have never used their site and was trying to make sure my children could go to this event and how. He continued to yell that I had already received the tickets and there is nothing else he could do for me. It really is unbelievable how he treated me. I do not appreciate it at all. I will try to notify anybody and everybody that I received correspondence from with regard to tickets to this event at Toyota Center to make sure anyone who needs to know, knows how Ammon Soori with Flashseats.com treats its customers. If he would have just simply explained the process to me rather than yell at me and treat me so rudely, everything would have been fine. I did finally figure it out myself without any help from him.

    Reply
  7. Steer clear!!! Be careful! The site is very poorly navigated and there is a lag! The lag resulted in 2 of my bids getting accepted for the same event and the Customer Service is terrible they wont even consider their error or a possible refund. They blame it directly on YAHOO and GOOGLE and not their own system.

    Reply
  8. Steer clear!!! Be careful! The site is very poorly navigated and there is a lag! The lag resulted in 2 of my bids getting accepted for the same event and the Customer Service is terrible they wont even consider their error or a possible refund. They blame it directly on YAHOO and GOOGLE and not their own system.

    Reply

Leave a Comment

New Users Get $10 Off‌‌‌‌Shop Now
+
Share This