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Denied Order Claim

In order for us to process your claim we need the required fields filled out. To strengthen your claim, please speak with your customer or marketplace directly to obtain more information. We will reach out to the seller of your order and relay this claim to them once the form has been completed.

TickPick order number

Correspondence/proof of penalty from other marketplace about denied entry. Please also provide an image of a proof of transfer, the hardstock tickets the customer used, or the PDF that was sent to the customer - Ability to attach multiple uploads (JPEG, PNG, etc.)

Sale amount on other marketplace

Penalty amount from other marketplace (in excess of the sale amount)

Deadline from marketplace

Buyer Details

What time were the ticket(s) attempted to be scanned? An estimate is acceptable.

Which seat number(s) were rejected/denied entry?

What showed up on the scanner when the ticket(s) were scanned?

When the customer(s) were denied entry at the gate, did they go to the box office to follow up on the denial? If not, why? Did the box office provide any documentation or additional information?

Was entry ever gained via the original tickets?

What gate/entrance did the customer(s) attempt to use to gain entry to the event?

Can you provide proof of purchase of the new tickets bought to gain entry?

Busted Order Claim

In order for us to process your claim we need the required fields filled out. We will reach out to the seller of your order and relay this claim to them once the form has been completed.

TickPick order number

Proof of penalty & deadline from the marketplace - upload JPEG, PNG, etc.

Sale amount on other marketplace

Penalty amount from other marketplace (in excess of the sale amount)

Buyer details

Add Additional Information

Please provide more details

Complementary

Insert Gift Code

Immediately after you purchase your tickets, you'll receive an email from Fan Hospitality acknowledging that your order was placed. Once the seller confirms your order (thereby placing it under our BuyerTrust Guarantee), your credit card will be charged.

Once the tickets are ready to be delivered, you will receive a delivery confirmation email from Fan Hospitality with instructions on how to access your tickets based on the delivery method for your order. We guarantee you will receive your tickets with ample time before the event. That means if your event is today, you will receive your tickets within 3 hours. If you purchase your tickets within 3 hours of the event time, you will receive your tickets within 15 to 30 minutes. Absolutely. Some venues may have sections with only odd or even numbered seats, but don't let that confuse you. Your seats will be together unless noted otherwise by the seller. Yes, extremely. Your credit card number is encrypted and transmitted via SSL directly to a secure electronic vault, and the little padlock icon on your browser confirms this. At no point is your credit card information stored on our servers.

Checkout Your tickets are 100% covered by TickPick's Guarantee.

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Customer Information

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Password ?

Minimum 7 characters (case sensitive)

Payment Method All transactions are secure and encrypted via SSL / TLS technology.

Credit or Debit Card

Card Number

Expiration Month

Expiration Year

Security Code

PayPal

Proceed below to checkout with PayPal and complete your purchase.

Apple Pay

Proceed below to checkout with Apple Pay and complete your purchase.

Quadpay (Payment Plan)

Proceed below to checkout with Quadpay.

Affirm Monthly Payments

Proceed below to checkout with Affirm.

Billing Information

First name

Last name

Address

Apt, suite, etc. (optional)

City

State

Zip Code

Country

Phone Number

Receive exclusive Fan Hospitality offers via text messages

By signing up via text, you agree to receive recurring automated marketing messages from Tickpick at the cell number provided when signing up. Consent is not a condition of any purchase. Msg & data rates may apply. View terms & privacy.

Add Ticket Event Insurance

Yes, protect my ticket purchase for $X per ticket Recommended

• 100% reimmbursement up to 10,000 this is the additional text that will be displayed here to explain the plan. Hopefully not too long.

• Lorum ipsum text number 2.

No, decline event ticket protection

This is the recommended offered tet that will be displayed. Underwritten by company and exclusiong includign other conditions may apply. Plan details and disclosures

I agree to TickPick's user agreement and acknowledge that: • All sales are final (double check the event date and location) • Tickets are owned by sellers who set prices that may be above or below face value

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Complementary

Event Details

Ticket Details

Insert Gift Code

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