Although the CIBC Theatre (formerly Private Bank Theatre & Bank of America Theatre) is beautiful, the CIBC theatre seating chart (i.e. the seat views) are so bad, it makes the theatre one of the least-desired venues at which to enjoy a show. Despite this, one of the funniest musicals of all time in The Book of Mormon had performed there for years, and now the venue is host to Hamilton, which is perhaps the most popular musical of all time.

Before you buy tickets for the CIBC Theatre (to see Hamilton) here’s what you need to know:

Detailed Bank of America Theater Seating Chart

Note: The darker the red the worse the seats. Red circles indicate columns which create obstructed views.

Orchestra Seats at CIBC Theatre

Any seat in the center orchestra from row A to V will provide you with an excellent view of the stage; however, the best seats for the best views are in the center orchestra between rows E and P.

Side Orchestra seats, obstructed & unobstructed views:

The majority of the seats in the side orchestra sections will provide you with a fabulous, unobstructed view. However, you need to be cautious of two things:

  1. The higher the seat number, the closer you are to the side, which increases the likelihood of obstructed views.
  2. POLES: On our Bank of America seating chart you’ll see red circles, these symbolize columns that will obstruct your view. 
    • Left Orchestra: there’s a pole in row U in between seats 4 and 8; thus anyone sitting in seats 2-6 from Row V to ZZZ will have an obstructed view. 
    • Right Orchestra: there’s a pole in row U in between seats 3 and 7; thus anyone sitting in seats 1-5 from Row V to ZZZ will have an obstructed view.

Pro Tip: I would prefer to sit one row further back in exchange for a seat that is one seat closer to the inside aisle (i.e. I would prefer seat 14 in Row M, versus seat 16 in row L).

Reviews from users that saw the Book of Mormon: 1: Sat in row S, seat #19 of the orchestra and 2: Sat in the last row (ZZZ) of the side orchestra:

“We sat on the outside aisle and unfortunately we couldn’t see the stage in its entirety and missed some of the action directly on the right. There is a slight overhang from the balcony, but I didn’t find that was obstructing my view, but rather the way the set is placed further. You really can’t see the side of the stage that you are sitting on unless you are close to the inside aisle.”

“I could see 85% of the play. The overhang of the above section prevented me from seeing the upper portion of the stage (only 5% of the play took place here).

There is a column roughly in the center of the aisle that made viewing a little more difficult. I was seated pretty far left in the left most row of the theatre where a column partially obstructed a portion of the center of the stage. Had I been farther right (one or two seats closer to the aisle), the column wouldn’t be as much of an issue.” 

Dress Circle Seats at CIBC Theatre

Quick summary, getting as close to the middle is very important; however, the rows are even more important: seats between rows A to C are good, seats between rows D-E are okay but somewhat obstructed, and seats between rows F-H are typically obstructed view.

With that said, here’s two entirely different reviews from two different users sitting in similar seats:

“I sat in row F of the Dress Circle, the seats were great, we really enjoyed them. The show was very well done and the cast was amazing.”

“I sat in dress circle (Row G, seats 229 and 231) and I had terrible views.  There were things we couldn’t see at the top and bottom of the stage and the seats seemed to be staggered so everyone had someone else’s head directly in front of them.”

Dress Circle Conclusion:

Seat views in the dress circle can be entirely different, depending on which dress circle section and row you are in. The Center Dress Circle section hangs over the orchestra sections at row S, while the Side Dress Circle hangs over the orchestra at row L. This means the side sections have a dramatic viewing angle, which leads to people hang over the railing and sitting up as tall as possible. Seat quality and sight lines will depend entirely on the people sitting in front of you.

If you are sitting in row C or closer, you’ll avoid these problems. But you are most likely better off sitting in a low row number in the Center Mezzanine or Center Balcony sections.

Mezzanine Seats at CIBC Theatre

Most people that sit in the mezzanine seats in the CIBC Theatre say that even though the tickets weren’t marked obstructed, they really are. Here’s two other helpful reviews:

“I had to sit on the edge of my seat in order to see all of the show especially when the actors were using the front of the stage. The top part of the setting was also not visible.” 

“I sat in row K, seats 305-311 which were under the balcony overhang. You can see the entire width of the stage, and just have to sit up REALLY TALL to see the things happening near the front of the stage.” 

Sitting in a lower row number is more important than sitting closer to the center of the venue when sitting in the Mezzanine section. If you can’t get a ticket in a row better than K, definitely look for seats in the Balcony.

Balcony Section at CIBC Theatre

The CIBC Theatre has three levels and the balcony is the highest section. The view from the balcony sections (regardless if you are in the center or not) has extreme viewing angles. Like many other seats and sections within this venue, you’ll miss a portion of the stage.

If things are taking place in front of the curtain line, there’s a good chance the people in front of you will block your view. This is because even the people in the front row need to move to try and see the stage, which then makes the problem worse for everyone behind them, compounding the problem for everyone.

It’s also worth mentioning that the acoustics in the balcony are a little worse than the rest of the CIBC seating options, but only marginally so.

Reviews from users that sat in the balcony section:

“Well, the pitch (of the seating) is fairly extreme & there were times when it was difficult to see the actors because they were partially blocked from the set above them. Not horrible, but worth mentioning.”

Box Seats at CIBC Theatre

The boxes are laid out like this:
DCRBX3 Row BX3 (seats 1,3 & 5,7 & 9,11) is the lowest box on the left hand (box 3). DCRBX4 is parallel on the right hand side (box 4).

DCRBX1 Row BX1 (seats 201 to 215) is the next box up on the left hand (box 1). DCRBX2 is parallel on the right hand side (box 2).

MZRBX5 BX5 (seats 1 to 11) is the highest box and is on the left hand side in line with the other mezzanine sections (box 5). MZRBX6 BX6 is the equivalent box but is on the right hand side (box 6).

CIBC Theatre Box Seats Review

“I was in the box seats, and I really enjoyed being so close, and being able to see into the pit. My 6 ft boyfriend also appreciated the extra leg room since the seats are kind of movable. The big downside of the box seats in this theatre is about 1/8 of the stage (the back corner) is entirely blocked from view.”

Handicapped & ADA Seating at CIBC Theatre

For those who are confined to a wheelchair and/or those looking to attend an event at CIBC Theatre with somebody who is, there is some important information that you’ll want to know. If you’re seeking ADA or handicapped seating, you’ll usually find that there are accessible rows at the top of the lower levels of the venue. If necessary, folding chairs will be provided with guests, such as ones looking to sit with a fan confined to a wheelchair. One trick you can use to filter tickets that are handicapped or ADA accessible is by using our “Additional filters +” button on the event page that allow you to select “ADA (wheelchair accessible),” which shows all seats that the seller has marked as handicapped seating.

Complaints About CIBC Theatre

Bank of America Seating Chart

See the 1st seating chart (above) for more details.

  • Because the seats are generally bad throughout the building, people tend to lean forward over the railings and obscure even more viewing lines.
  • There are many exit doors and because of this, there’s a bad draft and it may get cold.
  • It can take up to 20 minutes to get out of the theatre.
  • Getting food & drinks takes a long time.

Other Suggestions and Recommendations

  • We recommend checking your coat, some seats have little leg room & it gets crowded.
  • Instead of beating the rush out, just wait for the crowds to dissipate.
  • Take pictures of the Hamilton seating chart & upload it below!


If you’re debating about buying tickets for Hamilton that have a “Limited” or “Obstructed” view, and you really can’t afford to spend a couple extra bucks, it’s still worth going and buying the cheapest tickets.

What you’ll say when you leave: “Hamilton was absolutely incredible!”

What you won’t say: “I can’t wait to go back to the Bank of America Theatre!”

It’s all about expectations…we’re just trying to make it clear.

How to Get Cheaper CIBC Theatre Tickets

Most other ticket marketplaces charge high service fees in addition to the listed price, but not TickPick. Here at TickPick, we have no service fees, making us your source for cheaper CIBC Theatre tickets on the secondary market. If you haven’t used TickPick before, you can sign up with the link below for $10 off your first purchase. If you have any questions regarding CIBC Theatre tickets, please feel free to submit a request here.

CIBC Theatre (PrivateBank Theatre & Bank of America Theatre)
18 West Monroe
Chicago, IL 60603

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Have a question? If it’s about specific Bank of America seats, ask away in the comments below!

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