TickPick Reviews | Is TickPick Legit to Buy Tickets?

Is TickPick legit?

Yes, TickPick is as legit as any other major player in the secondary ticketing space. We have a 100% BuyerTrust Guarantee that ensures every buyer gets valid tickets to their event or their money back.

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Hi, my name is Brett Goldberg, and I’m the Co-CEO of TickPick, the world’s first and only central ticket resale marketplace, with no service fees. Part of the reason my co-founder Chris O’Brien and I created TickPick back in 2011 was the very poor user experience I had when buying sports tickets. In my opinion, the ticketing industry as it was wasn’t good enough, and in the process of correcting what I felt was wrong with it, TickPick was created.

The saying goes, “if it ain’t broke, don’t fix it,” but in this case, some serious fixing needed to be done.

1. “No hidden fees”: This means our ticket prices are guaranteed to be better than those of our competitors
2. “Great technology”: We use algorithms to help customers find the best deals
3. “Helpful customer support”: situations will inevitably arise, but it’s how they’re handled that matters.

While reviewing TickPick, please note that we’ve been in business for over fifteen years and have consistently adhered to our principles and upheld our guarantees throughout that time.

Our BuyerTrust Guarantee

I’m embarrassed to say this, but I’ve purchased “fake” tickets in the past (obviously not from TickPick). However, as the co-founder of TickPick, I find this type of experience particularly valuable, as it helps my team and me understand how consumers feel when buying tickets online on platforms like StubHub, Vivid Seats, and SeatGeek. We know that the ticket-buying process can be nerve-wracking when you’re using a new site for the first time.

It can also be embarrassing. These feelings are precisely why our company operates as it does: quickly, transparently, and with a 100% BuyerTrust Guarantee.

If you’re using TickPick, you’ll never have to think twice about whether you’re buying legitimate tickets at the best price – you are.

Here at TickPick, we have a full guarantee on all tickets purchased through our site. This guarantees that your tickets will be valid and authentic, and that you’ll receive them with ample time ahead of the event. If any issues arise with your tickets, we’ll work to replace them with tickets of equal or greater value. If an event is ever canceled, we’ll provide a full refund. If the event is postponed or rescheduled, the previously purchased tickets will remain valid for the rescheduled date.

The support team at TickPick has one goal: to ensure they do everything possible to promptly uphold this guarantee.

The Sellers on TickPick

Before any user is allowed to list their tickets for sale on TickPick, our team thoroughly vets them, regardless of the seller’s size, to ensure they’re selling legitimate and valid tickets on our site.

Our dedicated seller relations team consistently monitors TickPick’s inventory for honesty, integrity, and fairness. If sellers fail to abide by our standards at any time, we will take swift action to prevent their tickets from appearing on TickPick. Additionally, these sellers will be unable to list tickets for sale on our site moving forward.

TickPick’s Google Reviews

As the world’s most popular website, Google is a prime platform for consumers to leave reviews of various businesses and products. As of January 20th, 2026, we have 2,531 Google reviews with a 4.7-star rating.

On the few rare negative reviews, we’ve made it a point to respond. By addressing what went wrong or needed to be resolved when customers left reviews, we were able to connect with them in a way that most secondary ticket marketplaces fail to do. Although our history, involving tens of millions of transactions over the years, has had a few issues here and there, we always accept responsibility for them, regardless of the situation, and learn from our mistakes every day.

We also consistently monitor these comments to gauge consumer demand. For example, a few years back, we eliminated all fees for electronic ticket downloads, a complaint that was voiced only a few times. But when you speak, we listen.

TickPick’s iOS App Reviews

TickPick has a stellar 4.9-star review score (based on 338,000 reviews) on Apple’s iOS App Store, the highest rating in the ticketing industry.

 

 

TickPick Android App Store Reviews

TickPick boasts a 4.8 out of 5 rating on Google Play with over 49,000 reviews, which compares favorably with competitors such as StubHub and SeatGeek.

 

TickPick’s Facebook Reviews

TickPick’s Digital Security

Norton Secured is a 3rd-party security solutions website that verifies that TickPick is safe to use. Norton Secured uses the highest available security for all credit and debit card transactions, ensuring all information is encrypted.

TickPick Press

• TickPick was ranked #39 on Crain’s Fast 50 list in 2019.
• Mentioned on Billboard when TickPick secured $40 million in funding in 2019
• Write-up on TechCrunch re: TickPick’s first round of funding
• TickPick Partners with U.S. Festivals WE Fest, Riot Fest
• TickPick named the Official Fan Experience Partner of the Philadelphia Eagles

TickPick – Better Business Bureau Accredited

The Better Business Bureau is a reputable third-party review site that prioritizes consumers’ interests. On a scale of A+ to F, TickPick received an A-.

This means two things: the BBB found no evidence of significant government actions against us, and the BBB believes we will interact positively with our customers. TickPick has been an accredited business with the BBB since March 2014.

TickPick’s Customer Support

If you have any questions or concerns, please don’t hesitate to submit a request here or contact us on our support line. Our support team is available from 9:00 a.m. to 11:00 p.m., seven days a week, 365 days a year.

We’ve already assisted hundreds of thousands of anxious customers with their ticket-purchasing decisions, so why wait? Come check us out, and more importantly, get the tickets you want, at the price you want.