Is TickPick legit?

The answer is yes, TickPick is as legit as any other major player in the secondary ticketing space. We have a 100% BuyerTrust Guarantee that ensures every buyer gets valid tickets to their event or a refund.

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Hi, my name is Brett Goldberg, and I’m the Co-CEO of TickPick, the world’s first no-fee ticket marketplace. Part of the reason my co-founder Chris O’Brien and I created TickPick back in 2011 was the very poor user experience I had when buying sports tickets. 

In my opinion, the ticketing industry as it was wasn’t good enough, and in the process of correcting what I felt was wrong with it, TickPick was created.

The saying goes, “If it ain’t broke, don’t fix it,” but in this case, some serious fixing needed to be done.

1. “No hidden fees”: This means our ticket prices are guaranteed to be lower than our competitors’.
2. “Great technology”: We use algorithms to help customers find the best deals and are consistently innovating new features for our website and mobile app to improve the ticketing experience for all users.
3. “Helpful customer support”: situations will inevitably arise, but it’s how they’re handled that matters.

While reviewing TickPick, please note that we’ve been in business for over fifteen years and have consistently adhered to our principles and upheld our guarantees throughout that time.

Our BuyerTrust Guarantee

I’m embarrassed to say this, but I’ve purchased “fake” tickets in the past (obviously not from TickPick). However, as the co-founder of TickPick, I find this type of experience particularly valuable, as it helps my team and me understand how consumers feel when buying tickets online on platforms like StubHub, Vivid Seats, and SeatGeek. We know that the ticket-buying process can be nerve-wracking when you’re using a new site for the first time.

These feelings are precisely why our company operates as it does: quickly, transparently, and with a 100% BuyerTrust Guarantee.

If you’re using TickPick, you’ll never have to think twice about whether you’re buying legitimate tickets at the best price – you are. We even have a BestPrice Guarantee on all tickets to prove it. 

Here at TickPick, we have a full guarantee on all tickets purchased through our site. This guarantees that your tickets will be valid and authentic, and that you’ll receive them with ample time ahead of the event. If any issues arise with your tickets, we’ll work to replace them with tickets of equal or greater value. If an event is ever canceled, we’ll provide a full refund. If the event is postponed or rescheduled, the previously purchased tickets will remain valid for the rescheduled date.

The team at TickPick has one goal: to ensure they do everything possible to promptly uphold this guarantee.

TickPick’s Sellers

Before any user is allowed to list their tickets for sale on TickPick, our team thoroughly vets them, regardless of the seller’s size, to ensure they’re selling legitimate and valid tickets on our site.

Our dedicated seller relations team consistently monitors TickPick’s inventory for honesty, integrity, and fairness. If sellers fail to abide by our standards at any time, we will take swift action to prevent their tickets from appearing on TickPick. Additionally, these sellers will be unable to list tickets for sale on our site.

TickPick Google Reviews

TickPick boasts a 4.8 out of 5 rating on the Google Play store with over 58,500 reviews, which compares favorably with competitors such as StubHub and SeatGeek.

On the few rare negative reviews, we’ve made it a point to respond. By addressing what went wrong or needed to be resolved when customers left reviews, we were able to connect with them in ways most secondary ticket marketplaces fail to. Although our history, involving tens of millions of transactions over the years, has had a few issues here and there, we always accept responsibility for them, regardless of the situation, and learn from our mistakes every day.

We also consistently monitor these comments to gauge consumer demand. For example, a few years back, we eliminated all fees for electronic ticket downloads, a complaint that was voiced only a few times. But when you speak, we listen.

Download the TickPick App on Google Play

TickPick App Store for iPhone Reviews

TickPick has earned a 4.9/5 rating on the Apple App Store (the highest rating in the ticketing industry) with over 379,000 reviews. 

Download the TickPick App on the App Store for iPhone

TickPick Trustpilot Reviews

As one of the preeminent review sites on the internet, Trustpilot is where users come to review a variety of websites that provide services to customers. TickPick has one of the best ratings, with a 4.7/5 and over 4,520 total reviews as of June 2026. 

TickPick – Better Business Bureau Accredited

The Better Business Bureau is a reputable third-party review site that prioritizes consumers’ interests. On a scale of A+ to F, TickPick received an A-.

This means two things: the BBB found no evidence of significant government actions against us, and the BBB believes we will interact positively with our customers. TickPick has been an accredited business with the BBB since March 2014.

TickPick’s Digital Security

Norton Secured is a 3rd-party security solutions website that verifies that TickPick is safe to use. Norton Secured uses the highest available security for all credit and debit card transactions, ensuring all information is encrypted.

TickPick Press

• TickPick was ranked #39 on Crain’s Fast 50 list in 2019.
• Mentioned on Billboard when TickPick secured $40 million in funding in 2019
• Write-up on TechCrunch re: TickPick’s first round of funding
• TickPick Partners with U.S. Festivals WE Fest, Riot Fest
• TickPick was named the Official Fan Experience Partner of the Philadelphia Eagles

TickPick’s Customer Support

If you have any questions or concerns, please don’t hesitate to submit a request here or contact us on our support line for immediate assistance. Our support team is available from 9:00 a.m. to 11:00 p.m., seven days a week, 365 days a year. You can also find our FAQs via our Help Center for quick answers to general ticketing questions or about your order. 

We’ve already assisted hundreds of thousands of customers with their ticket-purchasing decisions, so why wait? Come check us out, and more importantly, buy the live event tickets you want at the price you want. 

Download the TickPick App below for $10 off your first order.