Part of the reason TickPick exists is due to the very user experience I had when it came to buying sports tickets. In my opinion, the ticketing industry as it used to be wasn’t good enough, and in the process of correcting what I felt to be wrong with the ticket industry, TickPick was created. The saying goes, “if it ain’t broke, don’t fix it,” but in this case, some serious fixing needed to be done.
I’m embarrassed to say this, but I’ve purchased fake tickets in the past (though not from TickPick). But as the co-founder of TickPick, this type of experience is a useful one to have because it helps me and my team understand how you feel when buying tickets online at Stubhub, ScoreBig, Seatgeek, and so on. It can be nerve-wrecking. And in the case of Brett and the fake tickets, it can also be embarrassing. These feelings are exactly the reason our company strives to operate as it does: quickly, transparently, and with a BuyerTrust Guarantee.
This way, if you’re using TickPick, you never have to think twice about if you’re buying legitimate tickets – You are.
Because we think like most of our fans and users, we understand the precaution that people use before trusting a website from which they’ll purchase tickets. So, if you’re still unsure whether or not buying tickets on TickPick or online in general is safe, you’ve come to the right place. Because we want to have complete transparency with our customers, we’ve compiled and summarized various TickPick reviews from all over the internet. The good, the not so good—it’s all there. And by taking just a quick glance, you’ll see some stand-out reasons as to why our customers love us:
- “No hidden fees”: this means our tickets are often cheaper than our competitors
- “Great technology”: we use algorithms to help customers find the best deals
- “Helpful customer support”: situations will inevitably occur, but the way in which they’re handled is what matters.
While reviewing TickPick, keep in mind that we’ve been in business for over seven years now, and in those seven years, we’ve managed to stick to our guns, as well as our guarantees.
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BuyerTrust Guarantee
Here at TickPick, we have a 100% BuyerTrust Guarantee on all tickets purchased through our site. This guarantees that your tickets will be valid, authentic, and that you will receive them with ample time before the event. If there are any problems with your tickets, we will work to replace them with tickets of equal or greater value, and if an event is cancelled, we will refund your purchase in full. If the event is postponed or rescheduled, the previously-purchased tickets will remain valid for the rescheduled date. The support team at TickPick has one goal in mind, and it’s to make sure that they do everything they can in order to uphold this guarantee.
The Sellers
Before any large seller is able to list their tickets on TickPick, they must be vetted by our team. In other words, if we don’t trust a seller based on a reputation anything shy of perfect, we will not show their tickets. At TickPick, the seller’s records are continually monitored for honesty, integrity, and fairness. If sellers at any point do not abide by our standards, then action will be taken to ensure that buyers won’t see their tickets listed on TickPick.
Google Reviews
This is where you’ll find the most reviews written about TickPick. As of today, August 8th, 2019, we have 203 reviews on Google, with a 4.4 star rating (for reference, competitors of ours like StubHub and SeatGeek each check in with a rating of 3.1). On the few outstanding negative reviews, we’ve made it a point to respond. By addressing what went wrong, we’re able to connect with the customers in a way that most secondhand ticket marketplaces fail to do, and even though we don’t have a perfect record, we’re learning from our mistakes every day.
For example, a few years back, we eliminated fees for electronic ticket download, a complaint voiced on only a few occasions. But when you speak, we listen.
Facebook Reviews
Digitally Secure?
Norton Secured is a 3rd party security solutions website which manages and verifies that TickPick is safe to use. Norton Secured uses the highest security possible for all credit card and debit card transactions and makes sure that all information is encrypted.
What the Experts Say
In addition to making waves with the fans, TickPick has managed recognition by several media outlets. Due to TickPick’s advanced user interface and no fee business model, the experts have had plenty of good things to say about us:
Additional Reviews
Here are a few other TickPick reviews:
Better Business Bureau TickPick Review
The Better Business Bureau is a reputable 3rd party review site which prioritizes consumers’ interests, and on a scale of A+ through F, TickPick was given an A+ rating! This means two things: that the BBB found no evidence of significant government actions taken against us, and that the BBB believes that we will interact with our customers in a positive way.
Customer Support
If you ever have any questions or concerns, please feel free to submit a request here, or give us a call on our support line. We’ve already assisted hundreds thousands of anxious customers with their ticket-purchasing decisions, so why wait? Come check us out, and more importantly, get the tickets you want, at the price you want.
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