Hi, my name is Brett Goldberg, and I’m the Co-CEO of TickPick, the world’s first and only ticket resale marketplace without any service fees. Part of the reason my co-founder and I created TickPick back in 2011 is due to very poor user experiences I used to go through while buying sports tickets. In my opinion, the ticketing industry as it used to be wasn’t good enough, and in the process of correcting what I felt to be wrong with the ticket industry, TickPick was created. The saying goes, “if it ain’t broke, don’t fix it,” but in this case, some serious fixing needed to be done.
I’m embarrassed to say this, but I’ve purchased “fake” tickets in the past (though not from TickPick). But as the co-founder of TickPick, this type of experience is a useful one to have, as it helps my team and I understand how the consumer feels while buying tickets online at Stubhub, Vivid Seats, Seatgeek, etc., and we know it can be nerve-wrecking. In the case of Brett and the fake tickets, it can also be embarrassing. These feelings are exactly the reason our company strives to operate as it does: quickly, transparently, and with a BuyerTrust Guarantee.
If you’re using TickPick, you’ll never have to think twice about whether you’re buying legitimate tickets at the best price – You are.
- “No hidden fees”: this means our tickets are often cheaper than our competitors
- “Great technology”: we use algorithms to help customers find the best deals
- “Helpful customer support”: situations will inevitably occur, but the way in which they’re handled is what matters.
While reviewing TickPick, keep in mind that we’ve been in business for over eight years now, and in those that time, we’ve managed to stick to our guns, as well as uphold our guarantees.
- 1 Our BuyerTrust Guarantee
- 2 The Sellers on TickPick
- 3 TickPick’s Google Reviews
- 4 TickPick’s iOs App Reviews
- 5 TickPick Droid App Reviews
- 6 TickPick’s Facebook Reviews
- 7 Is TickPick Digitally Secure?
- 8 TickPick in the Press
- 9 Additional Reviews
- 10 TickPick – Better Business Bureau Accredited
- 11 TickPick’s Customer Support
Our BuyerTrust Guarantee
Here at TickPick, we have a 100% BuyerTrust Guarantee on all tickets purchased through our site. This guarantees that your tickets will be valid, authentic, and that you will receive them with ample time before the event. If any issues with your tickets should ever occur, we’ll work to replace them with tickets of equal or greater value, and if an event is cancelled, we’ll provide a full refund. If the event is postponed or rescheduled, the previously-purchased tickets will remain valid for the rescheduled date. The support team at TickPick has one goal in mind, and it’s to make sure that they do everything they can in order to uphold this guarantee in a very timely manner.
The Sellers on TickPick
Before any user is allowed to list their tickets for sale on TickPick, our team thoroughly vets them – no matter how large or small the sellers is – in order to ensure that they’re selling legitimate and valid tickets on our site.
Our dedicated seller relations team consistently monitors TickPick’s inventory for honesty, integrity, and fairness. If sellers at any point don’t abide by our standards, then quick action will be taken to ensure that buyers won’t see their tickets listed on TickPick, and that these sellers won’t be able to list tickets for sale on our site moving forward.
TickPick’s Google Reviews
As the world’s most popular webpage, Google is a prime spot for consumers to leave reviews on all different types of business and products. As of November 26th, 2019, we have 213 reviews on Google, with a 4.4 star rating (for reference, competitors of ours like StubHub and SeatGeek are rated 2.8 and 2.9, respectively).
On the few rare negative reviews, we’ve made it a point to respond. By addressing what went wrong or needed to be resolved at the time of the customer leaving the review, we were able to connect with the customers in a way that most secondary ticket marketplaces fail to do. Even though our history involving millions of transactions over the years has seen a few issues here and there, we always look to accept responsibility for it – no matter the situation – and learn from our mistakes every day.
We also consistently monitor these comments to get a feel for what the consumer desires. For example, a few years back, we eliminated all fees for electronic ticket download, a complaint voiced on only a few occasions. But when you speak, we listen.
TickPick’s iOs App Reviews
TickPick has a stellar 4.8 out of 5 star review score (out of 77.7k reviews) on Apple’s IOS app review store, which is the best in the ticketing industry.
TickPick Droid App Reviews
TickPick sports a 4.5 out of 5 on its Google Play reviews, which compares favorably to competitors like StubHub (4.4 out of 5) or Vivid Seats (3.3 out of 5).
TickPick’s Facebook Reviews
Is TickPick Digitally Secure?
Norton Secured is a 3rd party security solutions website which manages and verifies that TickPick is safe to use. Norton Secured uses the highest security possible for all credit card and debit card transactions and makes sure that all information is encrypted.
TickPick in the Press
- TickPick was ranked #39 on Crain’s Fast 50 list in 2019.
- Mentioned on Billboard when TickPick secured $40 million in funding in 2019
- Write-up on Tech Crunch re: TickPick’s first round of funding
- TickPick Partners with U.S. Festivals WE Fest, Riot Fest
Here are a few other TickPick reviews:
TickPick – Better Business Bureau Accredited
The Better Business Bureau is a reputable 3rd party review site which prioritizes consumers’ interests, and on a scale of A+ through F, TickPick was given an A+ rating! This means two things: that the BBB found no evidence of significant government actions taken against us, and that the BBB believes that we will interact with our customers in a positive way. TickPick has been a BBB-accredited business since March of 2014.
TickPick’s Customer Support
If you ever have any questions or concerns, please feel free to submit a request here, or give us a call on our support line. Our support team is always on hand from 9 am – 11 pm, seven days a week, 365 days a year.
We’ve already assisted hundreds of thousands of anxious customers with their ticket-purchasing decisions, so why wait? Come check us out, and more importantly, get the tickets you want, at the price you want.
Have any questions for us that weren’t addressed in the blog? Ask away in the comments below and we’ll be sure to get back to you right away!