Supplemental Terms for Sellers

These Supplemental Terms ("Terms") apply to all users of TickPick's Platform (including any Services) acting as Sellers of tickets who are not participating in our Large Sellers Program. As used herein, a user who is a resident of either the US or Canada and wants to sell tickets may list the tickets on TickPick as a "Seller." These Terms are subject to the TickPick User Agreement. Any capitalized terms used herein that are undefined have the meaning given to such term in the User Agreement. Violation of these Supplemental Terms can lead to Account suspension or termination.

TickPick may modify any of these Terms at any time, with or without notice to you, subject to applicable law. In the event of a change in these Terms, we shall post a revised version of these Terms here, which shall automatically replace any previous terms posted here. Your continued use of TickPick.com and TickPick's Services, as defined in the User Agreement, following the posting of any revised Terms will constitute your acceptance of the revised Terms. If you don't agree with the User Agreement or the Terms, do not continue to use TickPick.com or TickPick's services.

1. Listing Tickets for Sale

As part of the listing process, the Seller must provide accurate information such as the event description, date, section, row, and seat. Sellers must also ensure that such listings remain accurate. A Seller who lists a ticket for sale on the Platform either chooses to sell that ticket for a fixed price or to use an automatic pricing tool when available on the Platform. Fixed pricing can be raised or lower so long as a Buyer has not purchased the tickets.

Sellers are required to disclose if the tickets state that it is a limited or obstructed view, wheelchair only, wheelchair accessible, alcohol-free, 21 and over, or behind or side stage, and any other information that may be relevant to a Buyer. Some information is legally required for certain venues such as the face value of the ticket. Seller must provide such legally required information. Once submitted, the tickets will be available for immediate purchase by a Buyer.

1.1 Restrictions on Listing Tickets for Sale

Sellers are expressly forbidden from listing for sale:

Sellers agree not to place any personal information (including, but not limited to, addresses, phone numbers, or email addresses) in the Seller Comments area of ticket listings.

1.2 Optional Features

The "Credit Boost" feature enables the Seller to increase the visibility of the listing by offering a 5% credit to the buyer. Credit Boost is applicable to ticket listings of $50 or above for eligible events. The amount of the issued credit will be deducted from the Seller's payout.

The "AutoPrice" feature enables the Seller to automate pricing on their ticket listings for eligible events. The AutoPrice system evaluates ticket prices every hour, adjusting them higher or lower at the Platform's sole discretion. The Seller does not receive notifications for each price change; however, in the event that the inventory is deemed insufficient for effective use of AutoPrice, the Seller will be notified via email, and the AutoPrice feature will be disabled for the affected listing. The Seller acknowledges that the Platform is not responsible for potential losses that may arise from these automated adjustments and no minimum sale price is guaranteed. These terms and conditions are subject to modification, and the continued use of AutoPrice signifies agreement to these terms.

The "FanLink" feature enables the Seller to create a shareable checkout link with a specific FanLink price to sell their tickets outside the normal purchase path on TickPick. If a ticket is sold through FanLink, the Seller will be paid out 85% of the FanLink price per ticket sold, within the same timeframe as any other TickPick sale. Additionally, the Seller will receive a TickPick credit worth 15% of the FanLink sale value, usable towards future purchases on TickPick. This credit is valid for 90 days following the sale's payout. The Seller can create or edit a FanLink at any time before their listing is sold or removed.

The Credit Boost, AutoPrice, and FanLink features will remain active until the event start time, until the listing is removed, or until the Seller removes the feature from the listing.

2. Completing Your Sale

When your tickets sell, you are contractually obligated to accept the offer and are bound to deliver the exact listed tickets within the stated time frame (and, in any case, within a timely manner prior to the event) for the price listed. Upon receipt of a purchase by a Buyer, you will receive a notification from TickPick. You must confirm the order in a timely manner, and may not modify or cancel the ticket listing, or otherwise attempt to stop the sale.

Completing a sale means following all the steps to send the purchased tickets, on time and as promised in your listing. The fulfillment of confirmed orders, including delivery of tickets, is the responsibility of the Seller.

2.1 Busted Orders

If your tickets have sold but you cannot fulfill the order or there was a problem with fulfillment it is considered a "Busted Order." TickPick reserves the right to designate, in its sole discretion, any action by Seller in violation of these Terms or the User Agreement a Busted Order, including but not limited to the following situations:

In the event a Busted Order occurs, TickPick may, at its sole discretion, charge the Seller an amount equal to or greater than 200% of the price of the tickets sold to compensate us for the expenses we incur to meet our obligations under the BuyerTrust Guarantee. TickPick reserves the right to suspend or terminate your TickPick Account in the event of a Busted Order.

3. Payments

Following your first sale on TickPick, you will receive an email to set up your account with our third-party payment provider. In order to set up an account and thus receive payments for your sales on TickPick, you are required to agree and adhere to any additional terms and conditions associated with the third-party payment provider.

Following TickPick's receipt of money from the Buyer, TickPick, through its third-party payment provider, will remit to Seller the price of the ticket(s), less any fees, charges, set-off and other amounts due to TickPick in accordance with the terms herein. Sellers will usually be sent payments within fourteen (14) business days following the event. Payment receipt times will vary depending on the payment method chosen by the seller.

A TickPick Seller's payout will be 5% less to cover the Credit Boost percentage given to the prospective buyer. They should expect their payment within the same timeframe as any other TickPick sale.

You agree and acknowledge the applicable Buyer (and not TickPick) is solely liable and responsible for payment for the tickets that you provide. You further agree and acknowledge that TickPick does not have any liability, responsibility, or obligation to make or remit any payment to you (as a Seller) for any provided tickets unless and to the extent TickPick has actually received payment of the Fees from the applicable Buyer for such tickets.

4. Communication with Buyers

TickPick may provide Sellers with certain information related to Buyers, such as their contact information, so that Sellers can send tickets to them. Sellers are prohibited from using such information for any purpose other than the fulfillment of their obligations in providing purchased tickets to Buyers. Sellers shall not include, in any communication to any Buyer, any content or information other than the purchased tickets. Other solicitations, contact information, or marketing or advertisements are prohibited. TickPick is not responsible for any use of such information provided by Seller.

5. General Seller Policies

As a Seller, you grant TickPick permission to charge the credit or debit card associated with your registered account for any and all charges, fees, liabilities, damages, and expenses incurred by TickPick if at any time the Seller fails to deliver the tickets they have listed or delivers invalid, fraudulent, counterfeit, incorrect, or misrepresented tickets.

There may be instances when TickPick requires tickets listed to be delivered to TickPick prior to sale. Upon the sale of the tickets, TickPick will deliver them to the Buyer on the Seller's behalf. In the event the tickets are not sold, or the listing is removed, the tickets will be returned and accepted by the Seller.

TickPick does not guarantee that any tickets you list will sell, that you will make any particular amount of money in marketing and selling tickets on TickPick, or that any Buyers will complete any transaction with you or be able to pay for tickets. Furthermore, TickPick does not guarantee that any tickets will be listed in any particular way or with any preference or will appear within any particular period of time. TickPick reserves the right to restrict listing of tickets for sale and to remove listings of unsold tickets for any event.

If you have a dispute with one or more users (including Buyers or other Sellers), you release TickPick and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives, and employees from any claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute.

The Seller agrees to indemnify and hold TickPick harmless from any losses, costs, liabilities and expenses (including reasonable attorneys' fees) relating to or arising out of Seller's breach or alleged breach of these Supplemental Terms.

6. Event Cancellations and Postponement

TickPick will notify the Seller of any canceled event. If you require your tickets to be returned to obtain a refund of the original purchase price, you must contact us at [email protected].

If an event is postponed, Sellers are prohibited from reselling, invalidating or changing tickets for postponed events.

7. Taxes

TickPick is not responsible in any way for the accuracy or suitability of any payment of any applicable taxes on your behalf, except as required by law. As a Seller, you are responsible for collecting and remitting any and all applicable international, federal, state, or municipal taxes in connection with ticket sales, except where we are required by law to calculate, collect, and remit sales tax on those sales.

We issue tax forms at the conclusion of the calendar year to any Seller that meets the federal thresholds for documenting those sales per IRS requirements. You agree to provide TickPick with your Social Security Number or other tax identification number, if necessary, for TickPick to provide information to the relevant tax authorities related to payments you receive from us.